Try it and Love it Guarantee

We hope you will love the Tanrevel® Spray-Tan Kit Pro as much as we do, but if something doesn’t feel quite right, you are welcome to return the kit. Please read the following instructions before proceeding.

Policy

  • Our Try it and Love it Guarantee applies only to the Tanrevel® Spray-Tan Kit Pro. (Note that the guarantee does not apply to bundles/packages that include the PRO kit, such as the Self Tan Intro Set.)
  • You have 30 calendar days to return the kit, counted from the day you received it.
  • We charge a return fee of 6 EUR, which will be deducted from your refund.
  • We only accept returns for products ordered from our website. If you purchased from one of our retailers, please contact the retailer for more information.
  • The guarantee can only be used once per customer. If you have previously made a return using the 30-day guarantee, we reserve the right to decline the return.

Return Process

  1. Register your return online
    Complete the return form and please be specific about why you want to use our Try it and Love it Guarantee.

  2. Packaging and condition of the item
    Pack the product(s) well to avoid damage during transport. We strongly recommend using the packaging and packing materials you received from us at delivery.
    Remove any liquids, such as the tanning solution bottle, for recycling before sending the kit back to us.
    If you received a gift with your order, it must also be returned. If the gift is not sent back, we will deduct its value from your refund.
    Use the return label we provided and attach it to the package.

Refund


Once we have received your items, the refund process will begin. Depending on how you chose to pay for your order, your refund will be processed accordingly:

  • If you paid with a credit or debit card, the refund will be sent to your bank within five business days. Please contact your bank if you have any questions about when the refund will appear in your account.
  • If you paid using one of our payment providers (e.g., Klarna, PayPal), the refund will be processed in accordance with the provider’s policy. Please contact the provider if you have any questions about your refund.

Please note that it may take up to 14 days to receive and process your return. If it has taken longer than this, please contact our customer service with proof of return, such as a drop-off receipt. We work super hard to always be as fast as possible, but during promotional periods and holidays, it may take a little longer than usual.