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Return and withdrawal

Returns and Refunds

We hope you'll love everything you order from us. If something isn’t quite right, we accept and refund items in their original condition. Please follow the instructions below before proceeding.

Standard Return Policy

You have 14 calendar days from the date you received the product to return it. Find more details in our Terms and Conditions.

A €6 return fee will be deducted from your refund. Check your order upon receipt. If products are faulty or damaged, contact us immediately for assistance.

We do not offer an exchange service. Place a new order for the desired product and return the unwanted one.

Only items purchased from our website are eligible for return. For purchases from retailers, contact them directly.

For bundle returns, all products in the bundle must be returned. Partial returns are not accepted.

Return Process

Request a Return

Find your order number in the order confirmation email. Contact us through the contact form with your order number and details of the products you wish to return. We will send you a return form to fill out and a return label to attach to your package.

Packaging and Condition

Pack items securely to avoid damage in transit, ideally using the original packaging materials. Ensure items are unused and in original condition for a full refund. Items must be returned with unbroken packaging and in unused, undamaged condition. Items returned broken or used cannot be refunded. If a gift was included with your purchase, it must also be returned. Failure to return the gift will result in a deduction from your refund. Attach the provided return label to the package and drop it off at a DHL pickup point.